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Netflix playback specification reduced to SD after updating Asus 5z to Android 10

raghav170899
Star II

‎12-04-2019 06:54 AM

Just got the update to Android 10 on Asus 5Z. Earlier Netflix used to stream in full Hd but now it says SD in Maximum Playback Resolution. Contacted Netflix support, they say contact Device Manufacturer. Have a HD plan on Netflix...
Asus please fix this

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40 REPLIES 40

williamseppelfe
Star II

‎12-09-2019 06:14 AM

Same problem happenening here, i hope asus fix it soon.
0 Kudos

CH_ASUS
Community Legend II

‎12-30-2019 10:56 AM

Try to clear your Netflix app's cache/data - and also does this still exist?
0 Kudos

BrunoF20
Zen Master I

‎12-30-2019 12:25 PM

CH_ASUS

Try to clear your Netflix app's cache/data - and also does this still exist?


View post
This will not solve. ASUS on Android 10 lost its Widevine L1 certificate. For now, only the downgrade will bring it back.

raghav170899
Star II

‎12-30-2019 06:54 PM

CH_ASUS

Try to clear your Netflix app's cache/data - and also does this still exist?


View post
Doesn't work. Even tried reinstalling the Netflix app.
The resolution is still limited to SD only.
Youtube support channel