Wifi problem

edited September 2020 in Others
Model: ZE552KL
Firmware/App Version: Android 8.0.0
Location: Philippines
Frequency of Occurrence: Always
Rooted: No
App Name:
Description: Wifi reception is weak. Frequently disconnects from my router without apparent reasons.


  • Hi dzheyehmn

    Good day
    Please help to confirm your model. ZE552KL or ZE553KL ?
    What's your phone’s firmware version (Settings > About > Software information > Build number)
    When does this WiFi problem start to occur?
    Does this problem occur even when you connect to different router?
    Please kindly test it under safe mode. (safe mode: https://www.asus.com/support/faq/1005163)
    Thank you:)
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