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Wifi & Wifi-Hotspot Not Working

freakingrocky
Star I
Please tell us some basic information before asking for help:
Model Name: ASUS Rog Phone 5
Firmware Version: Android 11 (18.0840.2106.86)
Rooted or not: Not Rooted
Frequency of Occurrence: All the time
========================================
So my wifi & wifi-hotspot suddenly stopped working. They won't turn on at all (the hotspot says Error when I try turning it on from this screen). I tried booting into safe mode (doesn't work there also). Tried restarting it several times. Not sure what to do anymore. I don't wanna lose data so if you know how to fix this, Let me know.
screenshot-20210725-205943713.jpg

515 REPLIES 515

Sarkiri
Rising Star II
Aisyahmj

https://zentalk.asus.com/en/discussion/comment/198315#Comment_198315

So we should get a refund instead of changing the motherboard because we were basically sold a defective product. From some of the previous posts, changing the motherboard doesn't even guarantee the problem to not occur again. I have been using quite a number of ASUS products, but this experience makes me question and not trust this brand anymore.


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What you just said, changing the motherboard doesn't even guarantee that the problem will not occur again because its a manufacturing defect.
Some are still having problems even after replacing the motherboard for the second or third time.
And others reported that after replacing their motherboard either their fingerprint sensor is not working or the air triggers are not working and the battery is draining very fast. So, Yeah. I did not pay a premium price for the phone just to experience it like a refurbished phone for a 1 month old device.
You could say I am a fan of Asus and love Asus Products and l own several Asus Products myself and recommends ASUS to my friends and family, but with the experience of the ROG Phone 5 and the service they are providing I having second thoughts now.

pupuhcahyadi
Star III
new motherboard mean new imei , new imei mean ur phone is different with the box . so choose carefully

ramdanrivanto
Rising Star II
What happen here? Just a month i have this phone and now wifi stop working suddenly 😑

FunBike31
Community Legend I
People continue to buy Asus rog 5 and 5s smartphones and are surprised by the WiFi failure even though they seem to know ZenTalk and the discussion of Rog 5 or + 95% of messages relate to this problem? Human nature is very complex

Cap
Star I
vishnu.a.005

https://zentalk.asus.com/en/discussion/comment/190573#Comment_190573

I handed over my phone at Kollam kadappakkada service center. Since there is no smart phone repairing here, they sent the phone to cochin service center (really sorry, I didn't know the exact location) and talk to the cochin service manager through phone.


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bro I am from the same place, And I had the same problem, please suggest what to do, or pls give any details for contact (ananthu.a12@gmail.com)