Omg you are lucky
Update after you get your refund
@pourush.kalia bro they are initiating refund or replacements now because of chip shortage
What is the process for refund ?
Service center guys will say if they don't have the spare parts
I am having the same issue, but I have only had my phone for a little less than a day and a half
But my phone kept on crashing and restarting every time I turned it on for a solid 5 hours
I also received an email that they will replace my device but I need a refund can anyone help me with this?
Just push them for a commitment about when you will have your phone? I have called them almost 10 times about final date and at last they said that they are going to refund. Once the money will send to my bank, I will let you know.
Guys can you also mention your location and that of the service centres that you visited ?
I live in Delhi and went to service centre today. However when I asked about refund, they told me it is only applicable within 7 days of purchasing the device. At last they offered to replace the motherboard within 4-5 days. And now my watch begins !
Are all your cases with bad service from India/Asia?
Were there any issues in the EU or US? I'm from EU and my previous experience with Asus support were all great and fast.
90% cases are from india and service from asus is too bad
And all phones with motherboard problem are rog5 ? No rog 5s models right?
Yes all are rog 5
I got refund of 49999 INR. It took 20 days after I submitted my phone to service center.
Service Center : Udaipur, Rajasthan, India
Did you got refund for wifi and hotspot problem or something else ?
How old was your phone when you submitted it ?
I am from Kerala. I submitted my rog phone 5 to cochin service center 7 days ago. Based on discussion with the service manager, I understand that presently there is chip shortage and for most new cases, they are refunding or provide new hand set. I have to wait 7 more days to get exact status of my case. I will let you know once I get any feedback from the service center regarding this.
Hi I am also from Cochin facing the same issue from yesterday. Can you please tell me which service centre you have visited?