Asus Game Genie toolbar blocking Google payment

edited November 13 in ROG Phone 3

Please tell us some basic information before asking for help:

  1. Model Name:asus rog phone 3 strix
  2. Firmware Version: 31.0210.0210.243
  3. Rooted or not:no
  4. Frequency of Occurrence: every time
  5. APP Name & APP Version (If your issue relates to the app): game genie

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.



I want asus to check system apps called "Game Genie". Every time i want to make in-game purchase, the google payment wont appear. I tried this with game diablo:immortal & pubg.

Already turn off "no alert" button on the toolbar.. but it wont do anything.. done clearing "Game Genie" cache & data.. still cant fix this..

The only way i found is to turn off Game Genie toolbar and google payment will appear to make purchases

So Asus.. do fix this, its like Game Genie blocking google payment


  • I had the same issue. I figured out that the cause of the problem was the "Background connection Whitelist" option in the Armoury Crate.

    Basically Google Play was disabled in the Whitelist and of course it couldn't connect to internet to download the various in-app purchase.

    The solution is to enable Google Play Store and Google Play Games (recommended) inside the Background connection Whitelist or to disable the Background connection Whitelist function completely.

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