ASUS - ZenTalk

My Rog 5 died on me 13 months later since purchase.. after showing it to the service center they said mother board fault and its going to cost me 54K so i refused to go through with the service. If you call the toll free number they're going to say warranty expired so they can't do anything about it. So instead what i did was contact asus directly from their email on their website. I explained my problem to them stating the issue and what happened to my device so they allowed me to send it through again to the service centre for service they're basically diagnosing the issue to see whats wrong with the device. So if you haven't dropped your phone, no cracks, dents and water damage you can do this. Many rog 5 devices are facing this issue so you can complain to customer care saying this is not my fault. Will update on my situation as it progresses for now try this.

Hi sanguilanj ,
We are sorry to hear about your device, for what you are describing our recommendation is to visit the nearest ASUS Service Center at your earliest convenience to get your device checked.

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TrillGod

My Rog 5 died on me 13 months later since purchase.. after showing it to the service center they said mother board fault and its going to cost me 54K so i refused to go through with the service. If you call the toll free number they're going to say warranty expired so they can't do anything about it. So instead what i did was contact asus directly from their email on their website. I explained my problem to them stating the issue and what happened to my device so they allowed me to send it through again to the service centre for service they're basically diagnosing the issue to see whats wrong with the device. So if you haven't dropped your phone, no cracks, dents and water damage you can do this. Many rog 5 devices are facing this issue so you can complain to customer care saying this is not my fault. Will update on my situation as it progresses for now try this.

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Heard this before, where suddenly people had to pay diagnostic fees and whatnot.