Just bought new charger from Asus service center and it's not charging

Please tell us some basic information before asking for help:

  1. Model Name: Rog 3
  2. Firmware Version: 18:0410:2203:201
  3. Rooted or not:not
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Just bought new charger from Asus service center and it doesn't charge my phone. Tried to charge my phone, it no longer fast chargers and only says hypercharge. But it's not actually charging my phone, battery percentage actually goes down even while it says hypercharge. Same for the side port as well.




Running the latest firmware, another phone charger works fine both ports work help me


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