Camera Doesn't Flip and is not correctly recognized

sarmak417sarmak417 Level 1
edited April 2 in ZenFone 6

Please tell us some basic information before asking for help:

  1. Model Name: Zenfone 6
  2. Firmware Version:
  3. Rooted or not: Not rooted
  4. Frequency of Occurrence: Very often
  5. APP Name & APP Version (If your issue relates to the app): SNOW

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Hi,

I have two separate issues regarding my zenfone 6. The first and most important one is that about 1/3 of the times I open the selfie camera, the motor stops halfway or 1/4 of the way and the camera opens at a weird angle and can only be put correctly in place by hand. This is becoming increasingly common. It also has a weird mechanical sound and "stepping" feeling.


The second issue is that when using SNOW app to film a video or take a photo the app uses a very low quality resolution camera instead of the 48MP one and there's no way to change which camera it detects. Lately it also starts the app with a huge pre-applied zoom which only goes away after closing and reopening.

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