This widget could not be displayed.
This widget could not be displayed.
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Zenfone 8 bricked

cowmoo
Star II

‎11-11-2021 08:28 AM

I purchased an international spec Zenfone 8 ZS590KS from ebay while in the US, delivered early June. I specifically wanted an international one, that was not yet available in the US, because I was moving to europe soon. It just bricked and won't respond to the normal button presses to reset it (power and volume). It appears to be a common issue with this phone. How can I get this fixed? Will asus Netherlands fix this under warranty for me? Can I get it fixed in the US either? If I have to, I can mail it to whatever country I need to, but the asus website won't tell me which country the serial number belongs to.
6 REPLIES 6

cowmoo
Star II

‎11-11-2021 09:57 AM

I tried registering a claim on the asus netherlands website and got this:
Please note that, according to the serial number, your device is not under warranty within the Benelux. A repair can therefore only be done for a fee.
I believe the phone is actually from asia, as I purchased a european spec model in the USA before it was officially released. I want my phone to be fixed, please help me figure this out.
0 Kudos

cowmoo
Star II

‎11-11-2021 10:09 AM

I tried registering a claim on the asus US website and got:
Unfortunately, we cannot process your request. Currently, ASUS in the US and Canada cannot support products purchased out of country. Please try to return your product to the country or region of purchase for RMA.
0 Kudos

th_besch
Rising Star I

‎11-11-2021 11:05 AM

This is a shame. Idk perhaps you should try and ask ebay for help? At least this is a globally acting company...
0 Kudos

martinparker28
Rising Star II

‎11-12-2021 12:14 AM

th.besch

This is a shame. Idk perhaps you should try and ask ebay for help? At least this is a globally acting company...


View post
So is ASUS....why should ebay be held responsible?, ASUS should know by the serial number where the phone was built and advise where the repair should be done.
0 Kudos
Youtube support channel