Zenscreen Auto Rotate

Helllo,
I brought a zenscreen yesterday and although autorotate is on in the options, its never rotated no matter whats on the screen.
Is there a fix for this or as its brand new should i just go back to the shop?
Thanks
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Comments
Hi Andrew,
Which model do you have?
You can go to our official support website for your model to find the software for you.
Below link for your reference.
Thank you.