After last update.

Hi guys.

After last update I'm beginning to have a lot of problems. Do you also have them?

- My phone can't be on wifi periodic. It says no connection. Have to turn of wifi, wait some minutes, and the on again. It lasts 5/10 min. I have a lot of other products on wifi at the same time, but don't have any problems. My sim/mobile data is no problem. Battery saver is turned of.

- Notifications comes in a group, and always 5-120 min later. Fore example i have Nest door bell. I will get the notification later that a person have ding-donged. I know some cases it okay😀

- The phone get hot when charging (my OnePlus don't)

- The screen is active in my pocket. I do a lot of emergency calls when I'm moving.

Tobias

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Comments

  • pipsss81pipsss81 Level 2

    I had to turn off and then back on wifi yesterday once as it showed wifi connection, but youtube reported no connection.

    Pocket activation is also my big problem. Locked fingerprint scanner is common occurrence and it happened to me to, that emergency contact was called while phone was in my pocket.

  • For notifications;

    You may try to disable "Background app management" in Settings -> Battery


    This would turn all of that off, Background app management helps hibernate apps after a while in memory (not kill them), but this may cause notifications to come in delayed as you experience.


    What you may also try is to "longpress" the specific app icon, press " i " and find the same setting in Battery settings per app. This allows you to control the hibernation by app instead of all on/off.

  • I'm having the same problem with calls while phone is in my pocket 🙄

  • U7G7hbU7G7hb Level 1

    I also have the pocket screen activations.

    It hasn't called anyone yet, but that's bound to happen.

  • We're already working on re-calibrating the proximity sensor which should improve some scenarios.

    But you need to make sure you have pocket mode enabled.

  • martinparker28martinparker28 Level 2
    edited June 18

    Well I've given the Zenfone 8 two full weeks now and as much as I wanted this to be the phone for me it has let me down :

    1. No WiFi Calling for ANY UK network and no sign of there ever being.
    2. The phone freezes when using stock Chrome Browser to access the internet (tried factory reset, still happening)
    3. As mentioned above, proximity sensor issues (@Anders_ASUS I understand you are working on it but you are also working on network support for WiFi Calling and that's nowhere near happening for UK networks)
    4. When locked the phone sometimes opens without fingerprint or face unlock😱, this should not be happening (and I have got the smart screen option turned off)

    Sadly the phone is being returned and my quest for a small ,flagship android phone continues.

  • Same problem for me as for OP

    • phone started getting really hot while charging
    • notifications are really delayed
  • For notifications;

    You may try to disable "Background app management" in Settings -> Battery


    This would turn all of that off, Background app management helps hibernate apps after a while in memory (not kill them), but this may cause notifications to come in delayed as you experience.


    What you may also try is to "longpress" the specific app icon, press " i " and find the same setting in Battery settings per app. This allows you to control the hibernation by app instead of all on/off.

  • Hi Guy's.

    I have now sold my Asus ZenFone 16/256. I hoped it was something. I really liked the size. So now its back to OnePlus.

  • me.0mby8me.0mby8 Level 1
    edited July 7

    As for notification is not FCM (Firebase Cloud Messaging) supposed to stop the issue of delayed notification coz of battery optimization. I guess it has to be checked if firebase is being used by the apps having the issue. Or if there is some issue with asus software with the way it handles the apps. But I don't think background app management has to be turned off completely to receive notifications if fcm is being used.

    As for an app which uses firebase I think signal uses fcm and also a websocket notification implementation for use when the phone doesn't have google services (gms) installed on their phone. The websocket implementation does require the battery optimization to be turned off tho. I'm not sure but whatsapp might also be using fcm but someone do correct me if I'm wrong about this.


    So please do check if the phone is having issues with push notification on apps using FCM which should work even with battery optimization turned on. For others it should work with optimization turned off for that particular app.

  • jfgt7j8qgxjfgt7j8qgx Level 2

    Same problem here.

    Expasoly wifi problem and ghost problem.

  • RoystoysRoystoys Level 3

    Well thanks guys,I was wondering if I should try the Z 8 but after seeing how far Asus have come in,, debugging,, it I might wait for the zen 9.

    I thought they were to cheap to be aok

  • After being requested by Asus UK technical support to try numerous things on my phone since June 18th even they have finally given up and have requested I post the phone back and get a full refund. This is so disappointing as I really, really like most things about the phone (size, speed, display, camera) what I can't get over is calls dropping every time I make or receive one, phone (even when idle) getting so hot I can't even hold it and lastly buggy software.

  • pipsss81pipsss81 Level 2

    There is clearly something wrong with your phone. But that does not mean every Zenfon 8 is broken out of a factory. You said you phone get hot in idle, does that means battary last only few hours?


  • In answer to the last part of your question....I have tried (with Asus Tech Support help) every scenario to try and stop the over heating battery, including restricting ALL apps running in the background etc, nothing seems to help,when the phone does get really hot (random times!) then yes, the battery drains quite considerably.

  • pipsss81pipsss81 Level 2

    Like i said, something is wrong with your phone. They should replace it and you will be fine (if common issues do not bother you like fingerprint, heating when on full load, outdoor sound mode, voice call quality).

  • I'm well aware there is an issue with the phone, hence why it's going back, and why should there be "common issues" that we have to put up with in flagship smartphones? after all this is not Asus's first smartphone.

  • I'm quite aware there is an issue with my phone hence the reason it's going back, on the issue of " putting up with common issues" then my answer is No, I'm not prepared to put up with such issues in a flagship phone and what's more Asus should be embarrassed that there are such issues and as such address them in a timely manner, but when the likes of @CH_ASUS say's that Asus only update "every other month" it does not fill me with confidence in Asus products.

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