The screen recording result is muted

radiaditya17radiaditya17 Level 1
edited June 2021 in ZenFone 5 Series

Please tell us some basic information before asking for help:

  1. Model Name: ASUS_Z01RD
  2. Firmware Version: 10
  3. Rooted or not: not
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.



  • Hi radiaditya17

    Thank you for your asking. I just tested my ZS620KL with the latest firmware version 123 and I didn't encounter the same issue. Kindly try some at-home troubleshooting tips below:

    1. Permission Settings

    Settings>Apps & notifications>See all apps>3 dots on top row>Show system>Screen recorder>Permissions>Make sure all options are allowed

    2. Record audio Settings

    Settings>Advanced>Screen recorder>Record audio>Internal audio or Microphone (depends on your preference)

    3. 3rd Party App Disturbance

    If the issue appear right after any system/apps' download or update, please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check any disturbance from installed 3rd party apps.

    # How to enter and exit "Safe Mode"

  • sidarya31sidarya31 Level 3
    edited April 2021

    Yup its there, like in PUBG, when u turn on the mic, the recorder doesn't record any sound not even ingame sound, result in muted video. Totally annoying. While mic recordings works fine while doing normal stuffs.

  • Hi sidarya31

    Thank you for your asking. I had tested video record on Youtube app and there is no sound issue. If the issue remains the same after performing aforementioned troubleshooting and it only appears on any specific app, please report to the app developer. Thank you.

    Google Play Store>App Name

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