ASUS - ZenTalk

sidak_singh1995 · ‎11-28-2020

Hello Community
My ZenFone 5Z has crashed suddenly with a weird issue with SIM card and network registration.
Suddenly it displayed SIM card not installed while there were 2 SIM cards in the phone's SIM tray.
This happened couple of times last week but this time it went haywire . My phone is now in complete Bootloop and once even if it 'ON' for 30secs or so it shows error 'COM.ANDROID.SETTINGS' have stopped.

archilsoni412 · ‎11-28-2020

Try to factory reset your phone from recovery menu. If problem is solved than better for you but if not then it would be the hardware problem. I simply suggest you to take your phone to nearest service center as soon as possible. If possible,please back up data.

sidak_singh1995 · ‎11-29-2020

Thanks ,Sure will try that but how is it possible that the phone is randomly getting this issue. I have also seen multiple threads regarding this problem many others have posted about this on other portals as well. Is it a possibility that ASUS update has damaged MB in any way?. Strongly regretting buying ASUS now.

adityapruthi200 · ‎11-30-2020

sidak.singh1995
Thanks ,Sure will try that but how is it possible that the phone is randomly getting this issue. I have also seen multiple threads regarding this problem many others have posted about this on other portals as well. Is it a possibility that ASUS update has damaged MB in any way?. Strongly regretting buying ASUS now.

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Yes, it has, nothing can not solve it. You need to pay 24k to replace your MB.

victor010 · ‎12-01-2020

Hi, we suggest you to please visit the nearest ASUS service center for better assistance. Locate here : https://www.asus.com/in/support/Service-Center/India

ASUS - ZenTalk

ZenFone 5z in Bootloop and Crashing with SIM Inserted