Google assistant bug
mohammed98221
Level 2
Please tell us some basic information before asking for help:
- Model Name: ZS661KS
- Firmware Version: WW .78
- Rooted or not: Not
- Frequency of Occurrence: Always
- APP Name & APP Version (If your issue relates to the app): Google assistant
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Whenever I trigger google assistant using hot-words like "hey google" or "OK google" the assistant appears but it doesn't respond to any requests. The microphone seems to turn off after the assistant appears. It doesn't matter if the phone is locked or unlocked. This does not happen when I swipe from bottom corner of screen or squeeze to call assistant. Is this a bug or am I missing some setting?
Thanks.
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Comments
@mohammed98221 Google Assistant has a habit of acting up in strange ways. To start, see if this works:
Go into Google Maps -> Settings -> Navigation settings -> "Hey Google" detection -> Make sure Hey Google is enabled.
Reboot your phone, double-check that the setting is enabled and try again.
Thanks. The setting is enabled and I've tried rebooting it a few times and the setting stays enabled. It detects "Hey google" but then doesn't respond at all. The little coloured dots animation that shows when it detects sounds don't move.
Good to know. Do you have any BT devices connected? Earphones specifically, they act like kryptonite for Assistant in my experience.
I've just tried it with bluetooth on and off and I get the same result. After shouting "ok google" at it for almost 5 minutes I got it to work once. But strangely the microphone started working after about 5 seconds. I haven't been able to recreate that no matter how long I wait.
Haha, been there done that. 😛
We've had similar issues in the past, but there seems to be such a plethora of reasons for it not working that troubleshooting is an adventure each time.
Do you have two languages active for Google Assistant?
I don't know what my neighbours must be thinking...
I have the US and UK English models downloaded for offline. Assistant works fine when I activate it using either squeeze or swipe. After I say "OK google" it makes a sound and the assistant pops up but it just stops listening to me. Maybe it just doesn't like me. I mean I always say please and thank you when I ask it things....