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No Widevine L1 support

divanshumal
Star I

‎08-30-2020 02:08 PM - last edited on ‎01-16-2024 12:43 AM by Community Manager

Please tell us some basic information before asking for help:
Model Name: Zenfone max pro m1 Zb601kl
Firmware Version: UL-ASUS_X00T-WW-16.2017.2007.084
Rooted or not: Not
Frequency of Occurrence: Always
APP Name & APP Version (If your issue relates to the app):
After updating a few several times through OTA and TWRP i checked and found that i have lost my Widevine L1 and now its L3. i tried flashing stock ROM and even upgrading to the new android 10 .424 rom which says they fixed the L3 issue but i am still stuck at L3 please give me some suggestion on how to fix this cause i need Widevine L1 back in my smartphone.
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5 REPLIES 5

thegeralt1000
Rising Star I

‎08-30-2020 06:47 PM

Bro, if you flashed 407 beta rom... Then the problem was arises you will have facing issue of Widewine L3 Support instead of Widewine L1... And from 407 version, if you downgrade or upgrade.... It remains on widewine L3 support...
Hope Asus Will Fix this bug or problem
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victor010
Zen Master III

‎08-31-2020 04:58 AM

Hi, we suggest you to please visit the nearest ASUS service center for better assistance. Locate here : https://www.asus.com/in/support/Service-Center/India
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thegeralt1000
Rising Star I

‎08-31-2020 06:59 AM

Victor0_ASUS

Hi, we suggest you to please visit the nearest ASUS service center for better assistance. Locate here : https://www.asus.com/in/support/Service-Center/India


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@Victor0_ASUS this happens when somebody flashes 407 build... The device losts Widewine L1 support and it comes to L3 Support... It's a very serious issue... Please fix this problem in next upcoming update
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divanshumal
Star I

‎09-02-2020 09:16 AM

thegeralt1000

https://zentalk.asus.com/en/discussion/comment/107951#Comment_107951

@Victor0_ASUS this happens when somebody flashes 407 build... The device losts Widewine L1 support and it comes to L3 Support... It's a very serious issue... Please fix this problem in next upcoming update


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Yep this happened when i updated it to the new android 10 beta version (at that time i didn't know it was beta ).
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