(FB Messenger) Microphone doesn't work on Android 10 AOSP developer version.

hai.lethanh.arthai.lethanh.art Level 1
edited September 2020 in ZenFone Max Pro Series

Please tell us some basic information before asking for help:

  1. Model Name: max pro m1
  2. Firmware Version: 10 AOSP
  3. Rooted or not: not
  4. Frequency of Occurrence: always
  5. APP Name & APP Version (If your issue relates to the app): FB Messenger version 264.0.0.23.120

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

When I used FB Messenger to called, the other one can't hear my voice.

I tried to enable microphone permission in Setting, but nothing happened.

I still can use the Google Phone app to called by phone number.

Please fix this error, thanks developers.

Comments

  • Hi hai.lethanh.art

    Thank you for your asking. Kindly provide the information below so that we could better assist you.

    1. If you update to the latest Facebook Messanger version(Version 265.0.0.24.107), does the situation remain the same?

    2. Which Android 10 AOSP version do you have?

    Setting >About Phone>Build Number

    If you update to the latest version (WW-17.2017.2004.424), does the issue remain the same?

    3. Could the calling function in stock apps/apps perform well? Just Facebook Messanger has this issue?

    4. Is there any performing difference between using on normal spearker/speakerphone/cable earphones/bluetooth earphones?

  • hai.lethanh.arthai.lethanh.art Level 1
    edited June 2020

    Hello Mr. @Christine_ASUS , thank you for your response.

    1. I'm using FB Messenger version 268.0.0.15.118.


    2. I updated to version QKQ1.WW_Phone-17.2017.2004.424-20200414.


    3. The calling function app in stock android works in some calls (the volume has a small lower in two ways) and in other calls the hearer can't hear my voice.

    I can't use microphone in FB Messenger and/or in other apps, for example, PUBG Mobile game.


    4. The calling/voice chat function works well with HEADSET in all apps, but again the volume has a bit small in two ways.


    5. The speaker works well.


    Again, thanks your support.

  • Same doesn't works for me

  • Hi hai.lethanh.art

    Thank you for your reply. I just tried the same firmware version and FB Messenger version with my Max Pro M1, yet I haven't encountered this situation.

    1. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.

    # How to enter and exit "Safe Mode"

    2. Please check SMMI test

    Calculator> type ".12345+=">SMMI TEST>Single Test>BoardMic Test/Receiver Test/Headset Mic Test


    If you have any further queries, please do not hesitate to contact me.

  • Hi Mr. @Christine_ASUS, thanks your reply.


    1. I tried in safemode, nothing happend, the integrated microphone didn't work in FB Messenger.


    2. All the functions worked.


    May be only @jigarpunadiya143 and I got this problem.


    Thank you Mr. @Christine_ASUS, you are very enthusiasm in helping me.

  • Yes, actually I'm not facing this issue anywhere but only in fb Messenger while I'm Sending voice notes it's working but when talking on Messenger call it's not working why????

  • Umm maybe you guys could try to report to messenger developers? Not sure 🤔

  • Hi @Deannnnnn , not only in FB messenger. I got this issue in PUBG mobile, COD mobile...

    And some times in the Google's Calling apps.

    I only talked with the others by earphone.

  • Hi hai.lethanh.art

    Thank you for your reply. Please try "the Factory Reset"

    Settings>System>Advanced>Reset options>Erase all data(factory reset)

    Kindly note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.


    If the issue still remain after the Factory Reset, please let me know.

  • Hi Mr. @Christine_ASUS , I tried, this method didn't work.


    I'll wait to the Android 10 stable update.

    I hope, I'll get out of this problem.


    Thanks for your support.

  • Hi hai.lethanh.art

    Due to the further information involves personal information, please check on your inbox and reply me the PM. Thank you.

  • Im many thanks to Mr.@Christine_ASUS , I updated FB messenger to version 271.0.0.11.120.

    All the functions worked.

    Thanks your support to me in these days.

    See you...

  • Hi hai.lethanh.art

    Glad to hear that your issue was solved. Cheers ;)

This discussion has been closed.