Stuck in bootloop

edited January 6 in ZenFone Max Pro Series
ZF Model: ZB630KL
RAM: 6G
Firmware/APP Version: 10
Frequency of Occurrence: 1
Rooted: No
APP Name:

I am using my Asus Max Pro M2 like normally using WhatsApp on my phone and then suddenly it restarts and now it stuck in bootloop and not going to recovery mode it only shows Asus logo now and only able to go in CSC fastboot mode I try to flash stock firmware to it but it shows that flashing is not allowed in lock state my phone is not rooted and not unlocked bootloader so please help me to get rid from this situation.
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Comments

  • i confirm the authencity of this post, because same is happening with me grom sunday onwards

    asus please fix this issue

  • I am facing the same issue since 13th April.

    Stucked in bootloop. Just normally using FB and then suddenly phone restarted and got stucked on the Asus logo.

  • welcome to the club, we have nothing to do except to wait until the lockdown lifted, so that we can go to service centre

  • Is this a motherboard issue because many of the users are saying it

  • We are not the only one many users are there who are facing this issue since the last update.

  • the issue mostly cause by latest FOTA update,

    don't think is of motherboard issue actually

    and yes you are right, we are not the only one who started facing the issue, i already created a thread of this and people saying the same issue is happeing with them too

  • 121121 Level 1

    Same for me, it happened a month back in lockdown and that too right after phone is outta warranty i.e. after 1 yr n 2 months

  • is any solution? plzz tell me

  • AbhinAbhin Level 1

    Same problem here took it to a service center but they even couldn't fix it.WTF

  • chouhanchouhan Level 2
    edited June 2020

    I faced same boot-loop issue, Asus Cust. Care asked me to submit phone in the nearest service center and they arranged swap handset against defective handset.

  • Damn. I too am facing the same boot loop issue since today. Isn't there a fix for this ? I would have flashed the phone with the stock rom if i could enter recovery but even that is not possible. Does anyone know any alternative way to flash the phone if we can't get into recovery ?

  • Same problem here took it to a service center but they asked 10k to replace the motherboard as there is no other solution.

    Yes it is almost the price of the mobile!?

  • Tweet on twitter regularly with tag @asusindia...

  • atulk23atulk23 Level 1

    same problem faced by me today, device restart automatically in between suddenly, then after its not booting after asus logo, what to do, plus i haven't taken any backup of my imp data...

  • atulk23atulk23 Level 1

    ...need solution of this, after exploring got to know that recent fota update has done this, and mostly all the user facing the same issue who have updated their device

    please reply

  • I got my phone replaced by a new phone today

  • atulk23atulk23 Level 1

    same problem faced by me today, device restart automatically in between suddenly, then after its not booting after asus logo, what to do, plus i haven't taken any backup of my imp data...

  • I got the same issue on my max pro m2 an hour ago, no signs of recovery mode. Its not even loading anything. I was just using my social apps like FB and Whatsapp, that's all.

This discussion has been closed.