After update to 10th

Model: ZS620KL
RAM: 6G
Firmware/APP Version: WW100.04.44.98_20191115
Frequency of Occurrence: Everyday
Rooted: No
APP Name: System,Apps

Good day.
I like Asus products a lot, but...

I'm an advanced Android user and l know what the bugs are (thanks to Xiaomi, and other).

I'd like to write a report on Android, Zenfone 5z.
There are a lot of bugs after upgrading it to the 10th version.
1) Earlier I wrote on the forum about automatic flip of the screen to the landscape mode after ending the call. It was on Android 9. I sent a bugreport but unfortunately nothing has changed. It seems, this bug became more frequent.
2) Smart-rington works terribly. It immediately turns the volume up to the maximum. On Android 9 it worked better.
3) Now the phone catches the network worse, it switches from 3g to the 4g
4) Fingerprint scanner started working slower than on Android 9. It was quicker before.
5) The phone consumes charge faster then it was on Android 9, I think on 1-2%.
6) Animation is lagging in the developer menu

These are the main points that i wanted to mention and report on.

The main question: why was it necessary to launch upgrade which is not well prepared

I'm disappointed and can't advise Asus to my friends for them to purchase it
I bought Asus , as i thought , for good quality and high quality software. I chose and obtained your product but apparently got not a better one than any other phones.

I really hope something will change!

Comments

  • True af, i didnt experience the call one (point 1,3) because my phone still dont have signal im using wifi right now this has been a problem for a long time. And for fingeprint mine didnt even work once, it work when i restarted. Last time using asus brand for mobile.
    Gj asus for releasing bad update everytime
  • The only negative thing I've noticed in this update is here: https://www.asus.com/zentalk/thread-297617-1-1.html
    I didn't find any difference in the battery, on the contrary it seems to me to be a bit improved. However, I read that the cause could be not Andoid 10 but Play Store. If you have version 18.3.82 of Play Store this could be the cause (https://www.androidworld.it/2019/08/12/ultimamente-lo-smartphone-si-scarica-fretta-esser-colpa-google-play-services-foto-653015/)
  • Hi l1ghting23,

    1. Please perform the SMMI test and check if the GSensor is working normally.
    SMMI test: Calculator > enter ".12345+=" > Single Test > GSensor.

    2. We have checked with the relevant team about this, and we will provide you the information once we receive any news on this.
    Thank you :)

    3. Please tell us more about the network problem. Do you mean it turns from 4g to 3g sometimes? Were you in a different location when this happens?

    4. Please try removing the previous fingerprint data and set them up again.
    If the problem still appears, please tell us whether it feels slower when you're trying to unlock the phone while the screen is on/off.

    5. Is there any app that consumes more battery?
    Is this appearing when the phone is in use or in sleep mode.

    6. Could you tell us what kind of animation is lagging?
    Could you show us a short video of the problem? This could help us look into the problem greatly.
    To share videos, please upload it to ASUS WebStorage (https://www.asuswebstorage.com/navigate/) and share the link with us.

    Please help us with the above questions if possible. Thank you :)
  • Last edited by l1ghting23 on 2019/12/27 10:12

    Okay , I try it may be today.
  • Last edited by l1ghting23 on 2019/12/27 10:12
    Jei_ASUS posted on 2019/12/23 09:44
    Hi l1ghting23,

    1. Please perform the SMMI test and check if the GSensor is working normally.

    Good day.
    1.The problem is not in the G sensor, the test was successful. I think the problem is in the application for calls. It does not reset the sensor after getting back to the vertical state.
    3. When I leave the 4g zone, the signal quickly changes into 3g, but it takes much more time than on the 9th to get back to 4g
    4. Of course I did it. I'm talking about the pace of work and its difference between both mine 10th and 9th
    5. On standby, the application works fine 6. scrolling the developers’ menu, the FPS decreases .. the animation and background are not stable but it’s not that important, however It is frequently mentioned on the forum.
  • l1ghting23 posted on 2019/12/27 15:09
    Good day.
    1.The problem is not in the G sensor, the test was successful. I think the problem is i ...

    Hi l1ghting23,

    1. Please check your PM.

    3. Please tell us your carrier name and location.

    4. Please tell us your navigation bar type. Please tell us does this issue appear when you're trying to unlock the phone while the screen is on/off.

    5. If there are battery drain issues in sleep mode,
    in order for us to verify, please kindly follow the steps below and show us the screenshots.
    1) Charge the phone to 100% before going to bed > remove the charger and turn off screen> the next morning before using the phone, please screenshot the two pages:
    a) Settings > Battery
    b) Settings > Battery > "Advanced battery usage" (tap the battery icon to access)
    2) Tell us the battery variation: for example 23:00 (100%) > 08:00 (90%)

    6. Sorry, it seems we could not find the lagging issue in the developer options.
    Could you show us a short video of the problem? This could help us look into the problem greatly.

    Thank you :)
  • Hi l1ghting23,

    A new firmware update version WW-100.10.107.46 has been released.
    The smart ringtone volume experience has been improved.

    You may update to the latest firmware version by checking in Settings > System > System update.

    Thank you for waiting and have a nice day :)
  • Jei_ASUS posted on 2020/2/18 11:26
    Hi l1ghting23,

    A new firmware update version WW-100.10.107.46 has been released.

    Hello! Yes, it's true! Smart ringtone , really works fine.

    Buuuuut
    What about a landscape mode , after call's ended??
    And we got some new problems.. with navigation panel.
  • l1ghting23 posted on 2020/2/21 00:22
    Hello! Yes, it's true! Smart ringtone , really works fine.

    Buuuuut

    Hi l1ghting23,

    Is the problem of screen rotating after a call still appearing in WW-100.10.107.46?
  • Last edited by l1ghting23 on 2020/3/5 19:01
    Jei_ASUS posted on 2020/3/5 11:00
    Hi l1ghting23,

    Is the problem of screen rotating after a call still appearing in WW-100.10.107.46 ...

    Hello. Yes. Unfortunately, the autorotate problem began to appear more often. And I have only one way to use phone normally after that. Only a "power button" can help us..( lock and unlock screen)
  • Last edited by Jei_ASUS on 2020/3/20 16:40
    l1ghting23 posted on 2020/3/5 23:59
    Hello. Yes. Unfortunately, the autorotate problem began to appear more often. And I have only one ...
    Hi l1ghting23,

    Sorry for our late reply.
    Could you record a short video for us?
    Please also check your PM for a message I've sent you.
    When the problem appears, is "auto rotate" enabled?

    Thank you.
  • Jei_ASUS posted on 2020/3/20 11:39
    Hi l1ghting23,

    Sorry for our late reply.

    Hello! I haven't autorotate problem when it's disable..
  • I sent you a message several days ago , but now site have been changed.. so did you get my message?

  • Hi l1ghtting23,

    Yes, we've received your message. 🙂

    We are checking with relevant teams. Thanks for your understanding.

  • I'd like you to note that I have faced this problem on russian forums several times !

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