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Problem with audio wizard

Xdxd99Xdxd99
in ZenFone 4 Series
ZF Model: ZE554KL
RAM: 6G
Firmware/APP Version: /
Frequency of Occurrence: Unknown
Rooted: No
APP Name: Audio wizard

Last edited by Xdxd99 on 2019/5/22 21:18

Lost all headphone profiles for no reason
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Comments

  • Jefferson R.Jefferson R.
    Você apagou todos os perfis de fone de ouvido, mas isso não quer dizer que você não possa restaurá-los. Só tocar no sinal positivo e adicionar os perfis novamente ao seu gosto.


    English: You have deleted all headset profiles, but that does not mean you can not restore them.  Just touch the positive sign and add the profiles again to your liking.
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  • Xdxd99Xdxd99
    The positive sign did not respond
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  • Y_ASUSY_ASUS mod
    Xdxd99 posted on 2019/5/23 17:49
    The positive sign did not respond

    Hi Xdxd99,

    Have you accidentally cleared cache/data of AudioWizard?
    We would suggest you update to the latest firmware version WW-15.0610.1905.28 and check if the problem is still appearing.
    If the problem is still appearing, please tell us your AudioWizard version.
    Could you tell us after what actions may cause the headphone profile to disappear?

    Thank you :)
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  • Y_ASUSY_ASUS mod
    Xdxd99 posted on 2019/5/23 17:49
    The positive sign did not respond

    Hi Xdxd99,

    Have you accidentally cleared cache/data of AudioWizard?
    We would suggest you update to the latest firmware version WW-15.0610.1905.28 and check if the problem is still appearing.
    If the problem is still appearing, please tell us your AudioWizard version.
    Could you tell us after what actions may cause the headphone profile to disappear?

    Thank you :)
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  • Xdxd99Xdxd99
    Jei_ASUS posted on 2019/5/28 11:21
    Hi Xdxd99,

    Have you accidentally cleared cache/data of AudioWizard?

    No I haven't and yes the problem still exists after latest update
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  • Y_ASUSY_ASUS mod
    Xdxd99 posted on 2019/5/28 22:08
    No I haven't and yes the problem still exists after latest update

    Hi Xdxd99,

    Could you try adding headphone profiles again, and check if the headphone profiles still disappear?
    Do you know when does the headphone profiles disappear?
    Please also provide us your AudioWizard version.
    Thank you :)
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  • Xdxd99Xdxd99
    Jei_ASUS posted on 2019/5/30 09:55
    Hi Xdxd99,

    Could you try adding headphone profiles again, and check if the headphone profiles sti ...

    No i cant add
    All profiles are gone
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