Network and wifi lost after update (USA)

edited September 2020 in ZenFone 5 Series
Model: ZE620KL
Firmware/APP Version: WW_user_90.11.162.50_20190326
Frequency of Occurrence: first time
Rooted: No
APP Name:

Last edited by umarsaqib605 on 2019/4/8 17:32

I recently updated by zenfone 5z to the version listed above, i just updated it and once i rebooted the phone wifi signals and network signals were all lost. I had no issues previously regarding this however after this update everything was lost. When i try to call it just shows that is in airplane mode, however it is not even turned on. I have also tried to factory reset and boot in safe mode and it did not resolve this issue. Any help would be kindly appreciated!


  • Last edited by Emilee_ASUS on 2019/4/9 15:16

    Hi umarsaqib605,

    Good day.
    Could you help me to reset the network settings for a check?
    (settings>system > reset options > reset WiFi, Mobile & Bluetooth)

    If this problem still appears, please kindly let me know.
    Could you show me the screenshots when you encounter this problem?
    Please also kindly tell me your SIM carrier.
    Thanks and have a nice day. :)
  • Last edited by umarsaqib605 on 2019/4/9 15:04

    yes I have previously reset the network settings and it did not work. My sim carrier is cricket
  • i am not sure what the issue it must have been the update as everything was normal until i updated it. Is there any way to downgrade? because i am not sure how to fix this
  • Emilee_ASUS posted on 2019/4/9 02:06
    Hi umarsaqib605,

    Good day.

    i have uploaded the pictures. Is there any way to solve this issue, also service centers are not near my location
  • Last edited by Emilee_ASUS on 2019/4/11 15:49

    Hi umarsaqib605,

    Thanks for your message.
    May I know does the signal go back by itself after disconnecting?
    Please kindly help to disable the SIM card and enable for a check.
    If the signal can come back automatically, could you help us to capture a log on your device?

    Thank you. :)
  • After trying to restart the device multiple times it's finally turned back on. However, once it turns off and restart it doesn't connect anymore. It was just this software that done this I have never had this issue before. Not the signal just doesn't even turn on. Stays like an X. Ya I tried disabling and the connection doesn't return
  • Hi umarsaqib605

    Good day.
    I've texted you by PM, please kindly check your message box.

    Thank you.
This discussion has been closed.