Phone killing background services, accessibility services and ongoing notifications

hr.zoozhr.zooz Level 1
edited September 2020 in ZenFone 6

I've had my ZenFone 6 for a few months now and it's quite nice, but I've had persistent issues with things being killed in the background. In particular:

  • I use an app that relies on an accessibility service to detect whether another app is foregrounded. After a while, this app stops working. Android still indicates that the accessibility service is on, but the app says the accessibility service is off. I have to restart the accessibility service to enable the app that relies on it to work again, until it dies again.
  • Apps that should be always on, like my Simple Scrobbler, stop working after a while, presumably due to their background service being killed. My last phone didn't do this for apps with background services, and I doubt it's a memory issue.
  • Some ongoing notifications simply do not appear, like the one of Strava. Unlike on other phones, Strava does not place an ongoing notification in my Zenfone status bar when I activate the recording mode. However, not all ongoing notifications are affected by this - the Phonograph music player's ongoing notification does work.

I read on this forum that it might be an issue with the auto-start manager, which I didn't know about before (it's very well hidden in the menus) but enabling auto-start for the problem apps (and restarting the phone) doesn't seem to fix the notification issue at least. As for the other two issues, I guess I'll have to wait a while to see if these things get killed again.

Any other ideas on what might be causing these issues?

Comments

  • I wish I could say what is wrong. So your issues are with Strava and Simple Scrobbler? A lot of users doesn't seem to be happy with Simple Scrobbler when reading the reviews at play store. May it's the app that can't maintain accessibility?

  • hr.zooz:

    I cannot confirm your observation with 372 apps I have installed on my ZF6, but I don't use apps you mentioned.

  • hr.zoozhr.zooz Level 1
    edited October 2019

    It's possible, but that might have been due to another issue: a month ago it didn't work at all for a while, but an update fixed that. And scrobbling always seemed problematic - on my previous phones (and this one as well, I think) I had issue with the official last.fm app, which is why I'm using this alternative one in the first place.

    Well, the scrobbler and the accessibility service have survived for two days now without being killed, so perhaps enabling auto-start fixed those things. But I still have the Strava issue and can't find anything about anything similar on their forums.

  • I guess I would have to go out on a run to duplicate your issue and that's not gonna happen :)

  • Strap the phone to a dog and bring a frisbee to the park!

  • I have had the same issue in my phone when I first installed Bitdefender Total Security in my 6Z. The workaround is to first disable the Asus inbuilt Mobile Manager which is under the Advanced Tab in Settings and reinstall your desired app which requires accessibility and then enable Mobile manager. Asus Mobile Manger can be pain in the ass. This really worked in my phone after all the headache it gave me. Hope it does for you too.

    Now the current problem is the playstore with me - no matter how many times I disable Google bloatware like photos and duo. By the time I wake up in the morning, they are automatically updated. And the latest playstore update which has a dark theme turns on and off

  • I also have same issue with asus rog phone 2. A simple night shift app doesn't work after 2-3 days as accessibility settings creats problem. It shows that the app is turned on but it doesn't work. I have tried with other apps also.

    I also have OnePlus 6t and ALL those app work perfectly in that.

  • edited April 2020

    Try turning off battery optimization to those app for background services.

    I don't know much but you could give it a try.

  • frizzenfrizzen Level 1

    I wish I could say what is wrong. So your issues are with Strava and Simple Scrobbler? A lot of users doesn't seem to be happy with Simple Scrobbler when reading the reviews at play store. May it's the app that can't maintain accessibility?

This discussion has been closed.