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Hi @justice28 ,
感謝您的問題反饋,是否能私訊小編您的產品序號以及產品目前遇到的狀況,以利小編協助確認呢?
另外客服的部分,除了電話客服同時也提供線上文字客服的服務,下列連結提供給您參考,謝謝您
https://www.asus.com/tw/support/contact/Serviceflow/support