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EDL Mode

PmP
Star I

My phone (zenfone 9) entered EDL Mode whilhe charging. I cannot turn it on, even if pressing and holding for 30 seconds both volume - and power buttons.

When connecting it to a computer, it is recognized as "QUSB_BULK_CID:XXXX_SN:XXXXXXXX", where X are numbers in hexadecimal basis.

The connection between phone and computer resets (makes the sound of disconnecting and reconnecting an USB device) when pressing and holding for 30 seconds both volume - and power buttons.

Anyone has already gone through this? Is there any solution from ASUS? The phone is still under warranty, but I don't want to lose data stored in it.

 

 

2 RESPOSTAS 2

eduardo_ASUS
Moderator
Moderator

Hello @PmP, please get in touch with our support, through the channels:

 

https://www.asus.com/support/Product/ContactUs/Services/questionform/TechQuery?lang=pt-br

 

Phones 3003-0398 (Capitals and Metropolitan Regions)

0800-2888888 (Other Locations)

 

Thank you for contacting us!

ZenBot
Community Manager
Community Manager
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