Button to turn volume up has stopped

[alexandreolivie]

Hi community,
My cellphone button to turn up the volume has stopped to work out of now where. In the end lost the functionality.
But the button to turn down the volume works perfectly.
Has anyone faced this problem before?
Tks

[eduardo_ASUS]

Olá @alexandreolivieri66, por favor tente fazer a restauração para os padrões de fábrica.
Caso já tenha feito recomendamos levar á assistencia mais próxima da ASUS.
https://www.asus.com/br/support/service-center/brazil