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Zenfone MAX M2

giri0807
Star I

‎04-22-2019 09:10 PM

I bought this one 2 or 3 months ago. It was fine and good in general. But in the early April, right after I installed updates as suggested, it started to act up. Asus service center helped to change a mothboard, as the guy working there said. However he said the problem lies in the touch screen. Was fine after I had it back, but started to "control itself without my fingers" XD What should U do?
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2 REPLIES 2

RAJU_MSC_MATHEM
Zen Master I

‎04-23-2019 05:23 AM

Boot ythe phone into safemode , recheck the problems boot the phone into recovery mode , wipe cache partition reset the settings of "settings application" only
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Y_ASUS
Zen Master I

‎04-23-2019 08:01 PM

Hi giri0807, Do you mean the problem is still appearing after changing the motherboard? Could you show me a short video of the problem? - To share videos, please upload it to ASUS WebStorage (https://www.asuswebstorage.com/navigate/) and share the link with us. Is the problem the same as before RMA? What is your current firmware version? * Find the firmware version in Settings > System > About phone > Build number Thank you 🙂
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