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My system inbuilt music app has stopped working.

Star I
There is no available system update - what should i do? I am currently using google play - which i dont like.

Zen Master III
Hi, kindly help us with the following information to find a solution to your query.
1.  Name of the Asus device you are using.
2.  Firmware version your device is on.
3. Elaborate more on your concern.

you may also follow the below steps:
1. Clear system cache.
2. Try the same under safe mode:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
3. If still you face the issue
factory reset your phone after taking a full backup :