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Ghost touch after update android oreo 8.1.0

Copongg
Star II
Please tell us some basic information before asking for help:
Model Name:asus_X018D (zenfone max plus m1)
Firmware Version:WW_Phone-15.02.1810.380
Rooted or not: non root
Frequency of Occurrence: always
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Watch the video above

HOW TO FIX THIS!!!!!!!!!!!!!!!!!!!!

3 REPLIES 3

Falcon_ASUS
Moderator
Moderator
Copongg

https://us.v-cdn.net/6031231/uploads/DZVABZOVHMDH/ppppppppp-1.mp4

Please tell us some basic information before asking for help:

  1. Model Name:asus_X018D (zenfone max plus m1)
  2. Firmware Version:WW_Phone-15.02.1810.380
  3. Rooted or not: non root
  4. Frequency of Occurrence: always
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

Watch the video above

HOW TO FIX THIS!!!!!!!!!!!!!!!!!!!!


Ghost touch after update android oreo 8.1.0
@Copongg
Your FW version is not the latest, please update to WW-15.02.1904.453.
Here is the download link: https://dlcdnets.asus.com/pub/ASUS/ZenFone/ZB570TL/UL-ASUS_X018D-WW-15.02.1904.453-user.zip
Otherwise, you can enter safe mode. If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check any disturbance from installed 3rd party apps.
# How to enter and exit "Safe Mode"
https://www.youtube.com/watch?v=Q5AJ4kNGCFs
https://www.asus.com/support/FAQ/1005163/

Copongg
Star II
screenshot-20210723-090103.jpg
I have updated but still have touchscreen bug

Falcon_ASUS
Moderator
Moderator
Copongg

screenshot-20210723-090103.jpg

I have updated but still have touchscreen bug 

View post
@Copongg
If the situation remains the same, according to what you described, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/ Sorry for any inconvenience it may be caused.