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Wifi error

denzell
Star I
Please tell us some basic information before asking for help:
Model Name: Asus Zenfone Max Pro M1
Firmware Version:16.2017.2005.082
Rooted or not:not rooted
Frequency of Occurrence: many times everyday
APP Name & APP Version (If your issue relates to the app):-
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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The problem is, on my house there is one wifi. My family can connect to the wifi easily, except fpr my phone. My phone almost can't connect to the wifi. I've already restart my network and it won't work.

1 REPLY 1

Christine_ASUS
Community Legend II
Hi denzell
Thank you for your asking. Because I have run the same firmware version on my device for 2 weeks yet I haven't encounter the same issue. Please provide the information below so that we can better assist you.
1. Does the issue appear after any system/apps download or upgrade?
2. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.
# How to enter and exit "Safe Mode"
https://www.asus.com/support/FAQ/1005163/
3. Could your phone connect to the WiFi on other APs? (ZB602KL: WLAN 802.11 b/g/n 2.4 GHz)