Please tell us some basic information before asking for help: Model Name: XOOTD Firmware Version: 2017.2004.424-20200414 Rooted or not: not routed Frequency of Occurrence: all the time APP Name & APP Version (If your issue relates to the app): sound from the earphones In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc. ========================================
Hi baclayoianray41121 Please provide me the information below: 1. The bass issue occurs in which condition? (cable earphone/bluetooth oearphone/phone speaker) 2. Could you provide any comparison in audio or video? 3. What apps does the problem appear on? 4. Does the problem appear on the preloaded app-Play music? 5. Does it appear on Youtube? Could you send us a music link and indicate the timepoint of the problem?