USB Preferences Grey Out, ticked on 'no data transfer' Default USB configuration, ticked on 'file transfer' Cannot Connect to pc / laptop, only charging Cannot connect to thumb drive, only reverse charging Model Name: Zenfone Max Pro M1 Firmware Version: 16.2017.2004.063-20200407 Rooted or not: Not Frequency of Occurrence: Everytime APP Name & APP Version (If your issue relates to the app): ? Can connect same thumb drive to other max pro m1 Change cable, done Clean USB port, done ======================================== What to do?
Hi Gudang Thank you for your asking. Please try the troubleshooting tips below 1. Please make sure your cable is able to transfer data and could connect other phone with PC. 2. Enter "Safe mode" and try connect again # How to enter and exit "Safe Mode" https://www.asus.com/support/FAQ/1005163/ 3. If "Safe Mode" could not work, please try "the Factory Reset" Setting>System>Reset options>Factory data reset Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.