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Unable to update Zenfone max M2

Star I
Please tell us some basic information before asking for help:
Model Name: Zenfone Max M2
Firmware Version:
Rooted or not: not
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
Unable to update to Android 10 using the manual process.

Zen Master III
Hi, kindly click on the following link and follow the instructions to update manually. Click here:

After follow the manual update process after restart phone nothing will be happen.