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Not receiving updates

k_k_n_vishal
Star I
ZF Model: ZB631KL
RAM: 4G
Firmware/APP Version: 14.5.22
Frequency of Occurrence: 10
Rooted: No
APP Name: Play service

Google apps are not getting updates in my mobile
5 REPLIES 5

ServiceH_ASUS
Star III
Hi k.k.n.vishal What's your phone’s firmware version (Settings > About > Software information > Build number) Please kindly provide me your Google play store's version. Have you tried the following? 1.Go to your phone settings>app info>press the three dots on the upper right>reset app preferences>reset apps 2.Please kindly restore and uninstall update the Google Play and Google service app for a check. Please help to confirm, thank you:)

k_k_n_vishal
Star I
Phone build number -  PKQ1.WW_Phone-16.2017.1903.061-20190401 Play store version - 14.5.22-all [0] [PR] 244376427

k_k_n_vishal
Star I
Selena_ASUS posted on 2019/5/6 10:50 Hi k.k.n.vishal What's your phone’s firmware version (Settings > About > Software information > Bu ...
Phone build number - PKQ1.WW_Phone-16.2017.1903.061-20190401 Play store version - 14.5.22-all [0] [PR] 244376427

k_k_n_vishal
Star I
Selena_ASUS posted on 2019/5/6 10:50 Hi k.k.n.vishal What's your phone’s firmware version (Settings > About > Software information > Bu ...
No I haven't tried this the methods you had mentioned. I recently facing issue of updating chrome app recently , Chrome has released a new version at may 3d version 74.0.3729.136. Till now I not receiving that update but I have mentioned above now my Chrome app is in the version 73.0.3683.90. I just tried to uninstall the chrome app Play Store and installed it but it get the update to Chrome.