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Not download the update of Android

kingdomaxe
Star I
My phone keep tell me that i have a bad connection and don't finish to download that Is stopped at 99% from days. What i must do?
6 REPLIES 6

Y_ASUS
Zen Master I
Hi kingdomaxe, Which version are you trying to download? Could you show us a screenshot of the error message? We suggest that you check if this helps: https://www.asus.com/support/FAQ/1011546/ Thank you 🙂

kingdomaxe
Star I
Say this but Is not true. I have a Zenfone Max Pro M2. Was the version relased some days ago.

kingdomaxe
Star I
Jei_ASUS posted on 2020/3/6 07:43 Hi kingdomaxe, Which version are you trying to download?
Say this. What i can do? I must come to 30 letters????

Y_ASUS
Zen Master I
kingdomaxe posted on 2020/3/6 14:55 Say this. What i can do? I must come to 30 letters????
Hi kingdomaxe, Is it this version-WW-16.2017.2002.073 you're trying to download? What's your current firmware version? (Settings > About phone > Build number) Did you update by checking update on the phone, or manually download the file from our website? Could you tell us your update steps? Thank you 🙂