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New apps don't work

bst_tcc
Star I
After the latest update both asus and google chrome, 4 out of 5 apps that i install, they just remain stuck for a long time on the first loading screen, either eventually respond and work or they give not responding app notification. Old apps are not affected, did anyone experience this issue? Anyone have any idea how to fix the issue or even rollback to previous version before latest update?
18 REPLIES 18

bst_tcc
Star I
Anyone have any ideas?

bst_tcc
Star I

2020-06-17 10:59:35.733 1581-4070/? E/ANDR-PERF-JNI: Iop tryGetService failed
2020-06-17 10:59:35.745 1581-4070/? E/ActivityTrigger: activityStartTrigger: not whiteListedde.pictofun.labyrinthone/com.unity3d.player.UnityPlayerActivity/67
2020-06-17 10:59:35.745 1581-4070/? E/ActivityTrigger: activityResumeTrigger: not whiteListedde.pictofun.labyrinthone/com.unity3d.player.UnityPlayerActivity/67
2020-06-17 10:59:35.753 1581-4045/? E/ActivityTrigger: activityResumeTrigger: not whiteListedde.pictofun.labyrinthone/com.unity3d.player.UnityPlayerActivity/67
2020-06-17 10:59:35.801 26197-26197/? E/un.labyrinthon: Not starting debugger since process cannot load the jdwp agent.
2020-06-17 10:59:36.171 1581-2091/? E/WindowManager: Performed 6 layouts in a row. Skipping
2020-06-17 10:59:37.794 21155-26238/? E/WakeLock: GCM_HB_ALARM release without a matched acquire!
2020-06-17 10:59:37.796 21155-26238/? E/WakeLock: GCM_CONN_ALARM release without a matched acquire!
2020-06-17 11:00:00.186 21155-26250/? E/WakeLock: GCM_HB_ALARM release without a matched acquire!
2020-06-17 11:00:00.188 21155-26250/? E/WakeLock: GCM_CONN_ALARM release without a matched acquire!
2020-06-17 11:00:18.369 1033-1198/? E/storaged: getDiskStats failed with result NOT_SUPPORTED and size 0
2020-06-17 11:00:25.174 1581-1654/? E/ActivityManager: Sending non-protected broadcast com.asus.intent.smartreading from system 1581:system/1000 pkg android
  java.lang.Throwable
    at com.android.server.am.ActivityManagerService.checkBroadcastFromSystem(ActivityManagerService.java:21747)
    at com.android.server.am.ActivityManagerService.broadcastIntentLocked(ActivityManagerService.java:22351)
    at com.android.server.am.ActivityManagerService.broadcastIntent(ActivityManagerService.java:22518)
    at android.app.ContextImpl.sendBroadcast(ContextImpl.java:1009)
    at com.android.server.power.PowerManagerService$PowerManagerHandler$1.run(PowerManagerService.java:4058)
    at android.os.Handler.handleCallback(Handler.java:873)
    at android.os.Handler.dispatchMessage(Handler.java:99)
    at android.os.Looper.loop(Looper.java:193)
    at android.os.HandlerThread.run(HandlerThread.java:65)
    at com.android.server.ServiceThread.run(ServiceThread.java:44)
2020-06-17 11:00:36.710 612-639/? E/cutils: Failed to mkdirat(/storage/9016-4EF8/Android/obb/de.pictofun.labyrinthone): I/O error
2020-06-17 11:00:36.805 26197-26226/? E/SchedPolicy: set_timerslack_ns write failed: Operation not permitted
2020-06-17 11:00:37.188 612-639/? E/cutils: Failed to mkdirat(/storage/9016-4EF8/Android/data/de.pictofun.labyrinthone): I/O error
2020-06-17 11:00:36.806 26197-26226/? E/SchedPolicy: set_timerslack_ns write failed: Operation not permitted
2020-06-17 11:00:37.278 675-6066/? E/msm8916_platform: platform_check_backends_match: Invalid snd_device =
2020-06-17 11:00:37.278 675-6066/? E/msm8916_platform: platform_check_backends_match: Invalid snd_device =
2020-06-17 11:00:37.278 675-6066/? E/voice: voice_is_in_call_rec_stream: input stream is NULL
2020-06-17 11:00:37.279 675-6066/? E/audio_hw_utils: send_app_type_cfg_for_device: Could not get ctl for mixer cmd - Audio Stream Capture 40 App Type Cfg
2020-06-17 11:00:37.279 675-6066/? E/voice: voice_is_in_call_rec_stream: input stream is NULL
2020-06-17 11:00:37.279 675-6066/? E/ACDB-LOADER: Error: ACDB AudProc vol returned = -19
2020-06-17 11:00:44.961 21155-26308/? E/WakeLock: GCM_HB_ALARM release without a matched acquire!
2020-06-17 11:00:44.967 21155-26308/? E/WakeLock: GCM_CONN_ALARM release without a matched acquire!
2020-06-17 11:00:45.065 25487-26316/? E/WorkSourceUtil: Could not find package: com.google.android.gms.westworld
2020-06-17 11:00:45.105 25487-26317/? E/WorkSourceUtil: Could not find package: com.google.android.gms.westworld
2020-06-17 11:00:45.444 26318-26318/? E/e.learnfilipin: Not starting debugger since process cannot load the jdwp agent.
2020-06-17 11:01:18.370 1033-1198/? E/storaged: getDiskStats failed with result NOT_SUPPORTED and size 0
2020-06-17 11:01:20.900 1581-1654/? E/ActivityManager: Sending non-protected broadcast com.asus.intent.smartreading from system 1581:system/1000 pkg android
  java.lang.Throwable
    at com.android.server.am.ActivityManagerService.checkBroadcastFromSystem(ActivityManagerService.java:21747)
    at com.android.server.am.ActivityManagerService.broadcastIntentLocked(ActivityManagerService.java:22351)
    at com.android.server.am.ActivityManagerService.broadcastIntent(ActivityManagerService.java:22518)
    at android.app.ContextImpl.sendBroadcast(ContextImpl.java:1009)
    at com.android.server.power.PowerManagerService$PowerManagerHandler$1.run(PowerManagerService.java:4058)
    at android.os.Handler.handleCallback(Handler.java:873)
    at android.os.Handler.dispatchMessage(Handler.java:99)
    at android.os.Looper.loop(Looper.java:193)
    at android.os.HandlerThread.run(HandlerThread.java:65)
    at com.android.server.ServiceThread.run(ServiceThread.java:44)
2020-06-17 11:01:38.249 612-639/? E/cutils: Failed to mkdirat(/storage/9016-4EF8/Android/data/de.pictofun.labyrinthone): I/O error

bst_tcc
Star I
This is one example of error log for an new app installed when opened.

Christine_ASUS
Community Legend II
Hi bst.tcc
Thank you for your asking. Please refer to the link below as a similar issue
rickoaxeldinata

Please tell us some basic information before asking for help:

  1. Model Name: Asus Zenfone max pro m2
  2. Firmware Version:Newest Android 9
  3. Rooted or not:No
  4. Frequency of Occurrence:Always
  5. APP Name & APP Version (If your issue relates to the app):Chrome, Gmail

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

I don't know why, but my chrome and Gmail always crash. Everytime I want to search or check my email, these two apps always crashed! I alr do force stop and clearing cache, but it all didn't work! Please help me if you know how to solve this problem. Now I use mozila Firefox because i cant use my chrome.

~UPDATED: FIXED~

To fix this issue, you just need to uninstall update the chrome app on setting, after that, you can update the latest version of chrome at Google play store! It's stable and this bug is fixed!

Thx to all of your replies guys!


Asus Zenfone max pro m2 chrome and Gmail crash

Kindly provide the information below so that we could better assist you.
1. Model Name: MPM1? ZB602KL?
Settings>System>About phone
Refer to the link below to check the model name by model no. in the link
https://www.asus.com/support/FAQ/1014441/
2. Your current firmware version
Setting >System>About Phone>Software information
If you try to update to the latest version, does the issue still remain?
3. Your Chrome version
Settings>Apps & notifications>See all>App info>Chrome>Advanced>version no. at the bottom