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Netflix crashes and phone restarts

pradad7raul
Star I
Every day when i start watching series on netflix, the screen hangs and then the mobile restarts itself, it doest happen with any other apps . I have Zenfonemaxprom1
1 REPLY 1

victor010
Zen Master III
Hi there, kindly follow the below steps:
1. Check your phone for latest software version.
2. Clear cache & storage of Netflix App after backing up & disable/re-enable App.
4. Try the same under safe mode:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
5. If still you face the issue factory reset your phone after taking a full backup.