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my asus zenfone max pro m2 phone logo stuck.

Please tell us some basic information before asking for help:
Model Name: max pro m2 
Firmware Version:
Rooted or not: no
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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1 REPLY 1

Christine_ASUS
Community Legend II
Hi diveshvyas713h
Thank you for your asking. If the situation remains the same, according to what you described, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs
Kindly backup your data before visiting the repair center. If you can not access the phone, please check if your google account or microSD card have auto backup your data. 

I edited your passage and deleted the SN. Please be aware that sharing the personal information like SN or IMEI on the Internet is quite dangerous. 
Please avoid any overlapping thread or message, which may disturb the mods and the users to solve the issue. If you have any related question, please reply to the link below for further discussion.
patssushil

Please tell us some basic information before asking for help:

  1. Model Name:ZB630KL
  2. Firmware Version:Latest .73
  3. Rooted or not:Not Rooted
  4. Frequency of Occurrence:From sunday onwards
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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well i was using my asus zenfone max pro m2 as always,then suddenly it swiched off and when i tried to turn it on from then its not moving from the asus logo screen

for troubleshooting i tried to wipe catche partition but the recovery mode is not working , whenever i try power button along with volume down button, still phone shutting down and again its stuck on the asus logo screen

kindly fix this issue asap cause its so annoying and i am not able to use my phone completely beacause of it


Asus Zenfone Max Pro M2 stuck on asus logo suddenly