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Low sound in ear speaker since 10 months

sfarshi91
Star I
Please tell us some basic information before asking for help:
Model Name: max pro m2
Firmware Version:4.4.153-perf+#1Tue April 7
Rooted or not: not rooted
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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5 REPLIES 5

Christine_ASUS
Community Legend II
Hi sfarshi91,
Thank you for asking. Please provide me your current firmware version:
Setting >System>About Phone>Software information>Build Number
If you try to update to the latest version(WW-16.2017.2004.075), does the issue still remain?
If the problem still appears in the latest version, please tell us the app name and steps you performed.

sfarshi91
Star I
Ya i am using last security update but till now my ear speaker sound very low plz fix it very soon as possible thanks

Christine_ASUS
Community Legend II
Hi sfarshi91
Please try to clean the earspeaker and check if any item (e,g. glass screen protector..) has cover the earspeaker.
Also, do you feel sound low while calling or any other function? Does this happen to the preloaded calling app or third party apps? If it happened in app, please provide us the name and version of app.
Please provide the whole screenshot of "Sound"
Setting>Sound

vikky
Star I
Low sound in ear speaker since 5 months