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Long press option that shows in-app options on the apps is not working.

ZF Model: ZB601KL
RAM: 4G
Firmware/APP Version: JP-15.2016.1811.338
Frequency of Occurrence: Unknown
Rooted: No
APP Name:

[img]https://dlcdnww-zentalk.asus.com/zentalk/static/image/hrline/1.gif[/img] Hello, the long press option that shows in-app options on the apps is not working. I already updated my phone. What is the problem? Please provide me with a solution. Thank you. [img]https://dlcdnww-zentalk.asus.com/zentalk/static/image/hrline/1.gif[/img]

3 REPLIES 3

Y_ASUS
Zen Master I
Hi tenacity123098, Do you mean long press app on home screen > app info, app info does not show? Could you show me a short video of the problem? Thank you.

Yes, I mean when I long press an app on home screen, the app info is not showing. Thanks.

Y_ASUS
Zen Master I
tenacity123098 posted on 2019/1/19 23:37 Yes, I mean when I long press an app on home screen, the app info is not showing. Thanks.
Hi tenacity123098, Could you try clearing data of "Launcher3" and "Home" in Settings > Apps & notifications? If after this it is still not improved, please back up your data and try factory resetting your phone. Thank you 🙂