Please tell us some basic information before asking for help: Model Name: asus max pro m2 Firmware Version:: PKQ1.WW_Phone-16.2017.2011.105-20210108 Rooted or not:not Frequency of Occurrence: almost everytime APP Name & APP Version (If your issue relates to the app): incoming call is always mute, because of this i am missing so many calls. There is also an issue of call button not displaying when incoming call comes.
This is frustrating, i had same issues with M1 and now M2. I am thinking of moving away from asus phones because of this. as far as i remember i have tried "wipe cache partion" and factory reset but it does not work. I get the same troubleshooting steps when i call customer care, and the last option they gave me is to service this mobile. I still belive service is not required becuase this looks like a software issue but i am not an expert on this so i am writing here. What is the use of a phone when it is failing at its basic functionality of calls. ========================================
This time I'am with Asus. I have max pro m2 and didn't noticed this issue. Before 1 year, there was an sound issue, I went to service center, they told me that earpiece isn't working and they replaced it in warranty... After that I never experienced any issue in max pro m2.
Just visit a service center once. We regularly service our bike, so why not service a phone by just doing software from official support. It removes all temp bugs, speed ups the device.