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incoming call problems with asus max pro m2

Star I
Please tell us some basic information before asking for help:
Model Name: asus max pro m2
Firmware Version:: PKQ1.WW_Phone-16.2017.2011.105-20210108
Rooted or not:not
Frequency of Occurrence: almost everytime
APP Name & APP Version (If your issue relates to the app):
incoming call is always mute, because of this i am missing so many calls. There is also an issue of call button not displaying when incoming call comes.

This is frustrating, i had same issues with M1 and now M2. I am thinking of moving away from asus phones because of this.
as far as i remember i have tried "wipe cache partion" and factory reset but it does not work. I get the same troubleshooting steps when i call customer care, and the last option they gave me is to service this mobile.
I still belive service is not required becuase this looks like a software issue but i am not an expert on this so i am writing here.
What is the use of a phone when it is failing at its basic functionality of calls.


Zen Master III
Hi, we suggest you to please visit the nearest ASUS service center for better assistance. Locate here :

Star III
This time I'am with Asus. I have max pro m2 and didn't noticed this issue. Before 1 year, there was an sound issue, I went to service center, they told me that earpiece isn't working and they replaced it in warranty... After that I never experienced any issue in max pro m2.

Just visit a service center once. We regularly service our bike, so why not service a phone by just doing software from official support. It removes all temp bugs, speed ups the device.