cancel
Showing results for 
Search instead for 
Did you mean: 

How to fix my problem

Please tell us some basic information before asking for help:
Model Name: Asus_X00TD
Firmware Version: Android 10
Rooted or not: Not
Frequency of Occurrence: Every few hours
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I have had a problem with my smartphone lately. My smartphone often turns itself off after updating to Android 10. I don't know if it's due to firmware or hardware. Before turn of suddenly, it is usually marked with a lag or the touchscreen cannot be touched. I feel annoyed about this problem. Because this has happened several times. Even though my usage is not excessive and the installed applications are all safe applications.I hope this problem can be resolved soon. Thank you for your attention.
2 REPLIES 2

SUNIL_PARJAPATI
Star II
BACKUP LE LENA
1.APP APNE PHONE KO HARD RESET KAR LO
2.YA TO DOWNGRADE KAR LO PIE ME FOR USING SD CARD
3. AGAR YE NHAI HO RAHA HAI TO
SOFTWARE DALNE WALI SHOP PER JAKAR OREO VERSION INSTALL KAVALO









Christine_ASUS
Community Legend II
Hi sandysynystergate
Thank you for your asking. Kindly try some at-home troubleshooting tips below:
1. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check any disturbance from installed 3rd party apps.
# How to enter and exit "Safe Mode"
https://www.asus.com/support/FAQ/1005163/

2. Please try "the Factory Reset" 
Settings>System>Advanced>Reset options>Erase all data(factory reset)
Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.
[Phone] How to back up the data stored in your phone ? | Official Support | ASUS Global3. Please downgrade to Android 9 for further checking.

If the device keep auto shutdown every few hours, according to what you described, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try CallUs: https://www.asus.com/support/CallUs
Please backup before you submitted the device to the repair center.