What's your phone’s firmware version (Settings > About > Software information > Build number)
Have you tried sharing you network to different device via wifi hotspot?
No your phone's hotspot showing in your pc wifi list? Or it shows connecting and never did?
Please using other devices to check if you can see the hotspot connection.
Please kindly test bluetooth under safe mode. (safe mode: https://www.asus.com/support/faq/1005163)
Is there any error message pop on when you encounter this problem? If yes, please kindly show me your screenshot
If your phone already rooted, it won't within the range of our after-sales service.