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GPS fix

Star I
ZF Model: ZB631KL
Firmware/APP Version: 16.2017.1905.065-20190507
Frequency of Occurrence: Not always
Rooted: No
APP Name: GMaps, Waze

When I start using GMaps or Waze, GPS is not fixed for several minutes. I also switched off the phone, 2 or 3 times, but with no results. I use the navigator but the point is out from the itinery. I never rooted the phone. It seems that the GPS sensor is not working correctly. After several minutes, finally the phone start to work. Updated to Android Pie recently. Could be a software problem? I need to be solved. Regards

Star III
Hi hrtracci Can you help me confirm that phone is up to date? The latest version for ZB631KL is WW_16.2017.1906.067. What's your location settings? For best performance, please set the mode to "High accuracy" If the problem exist, please help testing your phone GPS functionality under safe mode. In safe mode, only the factory pre-installed applications will be loaded. For instructions, please refer to the link below: Thank you:)