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Finger print not working

PranayAlva_03
Star I
Why always such problems with Asus!! Last time after an update "split screen "feature was not working !! And this time it's fingerprint issue !!
2 REPLIES 2

veeharish2005
Zen Master I
PranayAlva_03

Why always such problems with Asus!! Last time after an update "split screen "feature was not working !! And this time it's fingerprint issue !!


Finger print not working
Can you tell the build number of your device?

Christine_ASUS
Community Legend II
Hi PranayAlva_03
Thank you for your asking. Kindly provide the information below so that we can better assist you.
1. Model Name: Settings>System>About phone
Refer to the link below to check the model name by model no. in the link
https://www.asus.com/support/FAQ/1014441/ 
2. Your current firmware version
Settings>System>About Phone>Build Number
If you try to update to the latest version, does the issue still persist?
3. Issue details