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Battery not charging to 100% and discharging fast and be heated

Star I
My Asus zenfone max pro M1 mobile phone isn't charging to 100% ,it stuck at 99% and heat generated in backside, and battery discharging fast.

Zen Master III
Hi, we'd request you follow the below steps:
1. Check for the latest firmware. Click here:
2. Clear system cache.
3. Try the same under safe mode:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
4. If still you face the issue factory reset your phone after taking a full backup.