Hi, we'd request you follow the below steps:
1. Check for the latest firmware. Click here:
https://www.asus.com/in/Phone/ZenFone-Max-Pro-M1-ZB601KL/HelpDesk_BIOS/2. Clear system cache.
3. Try the same under safe mode:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
4. If still you face the issue factory reset your phone after taking a full backup.
