Audio and video stopped working bin my Zenfone max Pro M1. None of the audio / video apps(YouTube, recorder,play music,play movie, camera video recording) are working. But if I cast the vedio from phone to TV using Chrome cast it works perfectly fine. I tied factory reset but still no use.
Hi there, kindly share your latest firmware version so that we can help you better. Hi, we'd request you follow the below steps: 1. Clear system cache. 2. Try the same under safe mode: Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode 3. If still you face the issue factory reset your phone after taking a full backup.