Christine_ASUSI visited the service center as suggested by your customer care executive. Kindly refer the attachment for the details regarding the service center. If it is not Asus official repair center, why is it listed in your website and why your customer care executive had suggested me to go to that service center.
After checking, the RMA no. you provided is not an ASUS official RMA no. Did you visit our official repair center?
Or you may provide me the phone and the address of the official repair center via inbox for further checking.