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Asus Zenfone Max Pro M2 stuck on asus logo suddenly

patssushil
Rising Star I
Please tell us some basic information before asking for help:
Model Name:ZB630KL
Firmware Version:Latest .73
Rooted or not:Not Rooted
Frequency of Occurrence:From sunday onwards
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
well i was using my asus zenfone max pro m2 as always,then suddenly it swiched off and when i tried to turn it on from then its not moving from the asus logo screen
for troubleshooting i tried to wipe catche partition but the recovery mode is not working , whenever i try power button along with volume down button, still phone shutting down and again its stuck on the asus logo screen
kindly fix this issue asap cause its so annoying and i am not able to use my phone completely beacause of it
349 REPLIES 349

bhanu
Star II
saeed121

I got this from asus after sending frequently mail...

What's this guys...

screenshot-20200624-171004.png


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BRO I GOT THE CALL FROM RC INDIA TEAM BUT WHEN I VISIT SERVICE CENTER THEY SAID WE DIDINT GET MAIL AFTER THAT ONLY WE WILL ACCEPT YOUR PHONE WHAT TO DO..... BRO

saeed121
Star III
bhanu

https://zentalk.asus.com/en/discussion/comment/91797#Comment_91797

BRO I GOT THE CALL FROM RC INDIA TEAM BUT WHEN I VISIT SERVICE CENTER THEY SAID WE DIDINT GET MAIL AFTER THAT ONLY WE WILL ACCEPT YOUR PHONE WHAT TO DO..... BRO


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Today i visited to their service centre but it was closed.

patssushil
Rising Star I
Nilesh13

https://zentalk.asus.com/en/discussion/comment/90705#Comment_90705

They mailed me a day before yesterday that it would take a couple of days to dispatch swap handset from hub to the Service Center.


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keyurchudasama2010

https://zentalk.asus.com/en/discussion/comment/90705#Comment_90705

I was informed by Asus guy that handset swap will take 10-15 working days. He contacted me on 06-06-2020 and I submitted my handset on 09-06-2020. I guess deadline would be end of this month. Lets see what happens.


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ssaha255

https://zentalk.asus.com/en/discussion/comment/90705#Comment_90705

No. Not till now....the ASC called me 4 days back and told me another 10 days needed to get the Swap Handset


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when you handover your defective device to service centre, you must have receieved a acknowlegement slip through which you can track the status about the phone?
what's showing on that status page?
if you don't have a link , see below and please tell
Asus Service Centre:
Check Repair Status | Official Support | ASUS India
F1 Solutions (Second Party):
Service Status - F1 Services

patssushil
Rising Star I
saeed121

I got this from asus after sending frequently mail...

What's this guys...

screenshot-20200624-171004.png


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Probably Asus soon going to launch its new device

keyurchudasama2
Star III
patssushil

https://zentalk.asus.com/en/discussion/comment/91640#Comment_91640

https://zentalk.asus.com/en/discussion/comment/91543#Comment_91543

https://zentalk.asus.com/en/discussion/comment/90803#Comment_90803

when you handover your defective device to service centre, you must have receieved a acknowlegement slip through which you can track the status about the phone?

what's showing on that status page?

if you don't have a link , see below and please tell

Asus Service Centre:

https://www.asus.com/in/support/repair-status-inquiry/

F1 Solutions (Second Party):

https://f1infoservices.com/service-status/


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They just provided one job sheet. I guess nothing seems to be tracked.