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Asus Zenfone Max Pro M2 stuck on asus logo suddenly

Rising Star I
Please tell us some basic information before asking for help:
Model Name:ZB630KL
Firmware Version:Latest .73
Rooted or not:Not Rooted
Frequency of Occurrence:From sunday onwards
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
well i was using my asus zenfone max pro m2 as always,then suddenly it swiched off and when i tried to turn it on from then its not moving from the asus logo screen
for troubleshooting i tried to wipe catche partition but the recovery mode is not working , whenever i try power button along with volume down button, still phone shutting down and again its stuck on the asus logo screen
kindly fix this issue asap cause its so annoying and i am not able to use my phone completely beacause of it
349 REPLIES 349

Star II

Actually everything is working fine, except the power button, whenever I touch it phone shut downs and the error starts again.

I have done it actually by mistake but later I found out exactly how to unlock it. When you see the android logo (this before ASUS logo) you need to multiply click fast all buttons- Volume up and down and power, then phone will shut down without showing ASUS logo. If it does, doesn't click anything. It will power on by itself and then you can unlock it by PIN or whatever you have, but remember that clicking power button no matter if u want to lock/unlock or make screenshot phone will shutdown again and again android and ASUS logo will show constantly. So I recommend use 2 click gesture to unlock/lock phone.

Maybe updating it or downgrading will remove this bug? I havent tried yet but if you would do it and its working please write it here, cause it's irritating to can't make a screenshot.

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Can you please make a video on this. I tried but couldn't get the phone to boot up.

Star II
Today Asus technical manager called me. They are telling as of now, they didn't approve any swapping of handset in service centers. He told those who are even with warranty, only motherboard can be changed. They are also telling, they didn't recieve any complaint regarding this issue. So pls all of u mail to asus team.

Star II
I have mailed them too. No point in explaining our problems in details they wont even read it properly.. This stupid tech executive gives half arsed rudimentary replies.. Absolutely horrendous customer service experience ever.. I just said atleast let me know the reason behind the sudden motherboard failure just by using an app called whatsapp. They will not answer that question at all! I strongly discourage anyone seeking to purchase new zenfone products. They dont even last a year and get bricked through software updates lmao

Star III

Can you please make a video on this. I tried but couldn't get the phone to boot up.

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I'm sorry but I actually updated my system and this bug expanded a bit that even it didn't worked properly. But now apparently it's working fine, don't know if power bytton works and don't wanna try. I would do a video but I just can't.
Here's the simplest instruction I can write for you:
1. Charge your phone ( It just needs to work, maybe at least 30%)
2. Now I know that there are some type of this bugs soo
2a) If your phone is blank (dont show anything, no android/ASUS logo)
-> click all three buttons in the same time and hold them for like 1 sec
-> then the phone should switch on perfectly - if it's just turn it on but the logos are showing check 2b
2b) if phone try to switch on but only android logo, and then ASUS are showing
-> at the time when you see android logo shows as fast as you can hold all three buttons for like 1 sec (if phone turns blank it will switch on by itself after a few secs - if not, just after maybe half minute hold all buttons again so then it will work)
Actually I have faced only these problems, if you have that ASUS logo is still showing with no android logo i don't know if it will work but maybe try holding all the buttons for few secs.

Star III
Most of the affected handsets are out of warranty. they have covered all of them under extended warranty. You should understand that this phone displayed as out of stock since long.