cancel
Showing results for 
Search instead for 
Did you mean: 

Asus Zenfone Max Pro M2 stuck on asus logo suddenly

patssushil
Rising Star I
Please tell us some basic information before asking for help:
Model Name:ZB630KL
Firmware Version:Latest .73
Rooted or not:Not Rooted
Frequency of Occurrence:From sunday onwards
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
well i was using my asus zenfone max pro m2 as always,then suddenly it swiched off and when i tried to turn it on from then its not moving from the asus logo screen
for troubleshooting i tried to wipe catche partition but the recovery mode is not working , whenever i try power button along with volume down button, still phone shutting down and again its stuck on the asus logo screen
kindly fix this issue asap cause its so annoying and i am not able to use my phone completely beacause of it
349 REPLIES 349

ak4658
Star II
ssaha255

https://zentalk.asus.com/en/discussion/comment/87998#Comment_87998

No my phone also not under warranty. Well this hang on ASUS logo is due to ASUS firmware glitch...so you don't have to be under warranty or not...just let them know what and how this happened..they will contact you


View post
They are saying on twitter that as some users don't have their devices under warranty so they will not provide any replacement!

Nilesh13
Star III
Guys it's not fixed that the device will be replaced. They just told give them and if it is approved then only. The service centre guys told that there is 90% chance that your request will be cancelled.

chouhan
Rising Star I
Nilesh13

Guys it's not fixed that the device will be replaced. They just told give them and if it is approved then only. The service centre guys told that there is 90% chance that your request will be cancelled.


View post
That means your device is not approved, my device approved and accepted by Asus HQ they given me written confirmation.

chouhan
Rising Star I
Nilesh13

Guys it's not fixed that the device will be replaced. They just told give them and if it is approved then only. The service centre guys told that there is 90% chance that your request will be cancelled.


View post
My defective device taken back by Asus for swap and dispatched swap unit, now i am waiting for swap unit.