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Asus Zenfone Max Pro M2 stuck on asus logo suddenly

patssushil
Rising Star I
Please tell us some basic information before asking for help:
Model Name:ZB630KL
Firmware Version:Latest .73
Rooted or not:Not Rooted
Frequency of Occurrence:From sunday onwards
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
well i was using my asus zenfone max pro m2 as always,then suddenly it swiched off and when i tried to turn it on from then its not moving from the asus logo screen
for troubleshooting i tried to wipe catche partition but the recovery mode is not working , whenever i try power button along with volume down button, still phone shutting down and again its stuck on the asus logo screen
kindly fix this issue asap cause its so annoying and i am not able to use my phone completely beacause of it
349 REPLIES 349

ssaha255
Star III
shoaib azad

I am also facing the same problem (stuck at the asus logo) from yesterday. what should I do now? Hoq will I contact with the asus team?


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Tweet on Twitter by using @asusindia frequently.
They will surely look into this problem

ak4658
Star II
@chouhan @ssaha255 are your phones under warranty?

chouhan
Rising Star I
ak4658

@chouhan @ssaha255 are your phones under warranty?


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My phone was out of warranty and Asus logo stuck due to OS error, reported in service center job sheet after that my phone recalled by Asus for arranging swap handset against defective handset.

chouhan
Rising Star I
ssaha255

screenshot-2020-06-10-09-07-28-277-com-google-android-gm-2.png

This is the mail I recieved last night. Thank you ASUS.


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Your device under warranty or out of warranty? Please let users know. Thank you!!

abcd1234
Star II
Techie

I am without phone from past 3 months. Since i am in a small town so here no one knows how to fix this problem and these motherfucker are not even considering our issues from 3 months .worst brand its better we use Chinese brand than these fucking bastards phone


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Pls tweet